Patients' Charter


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NHS Constitution

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Access To Medical Records

It is a legal requirement that we record all relevant information in your record. Medical records are treated in complete confidence and not revealed to anyone else without your consent.

Under the Data Protection Act 2018, Access to Health Records Act 1990, and the General Data Protection Regulation you are entitled to view your medical records. If you wish to see your medical records please discuss the matter with one of the reception team and we can arrange an appointment at the practice for this to happen.

If you would like a copy of the information in your records for personal reasons, we will consider this to be a Subject Access Request, and in most circumstances would not charge for providing it. If you require the information for insurance, legal, occupational, or commercial reasons, we would consider this to be an Access to Medical Records request, which in most circumstances would incur a charge.


Protection And Use Of Patient Information

GPs place paramount importance on service and your expectations to provide you with health care and treatment. We need accurate personal information from you, which we review regularly for changes in circumstances. To ensure that you receive the best possible care and so that we can all work together for your benefit, there might be occasions when we may need to share some information about you with others who have a genuine need for it in your and everyone's interest.

The main reasons for which your information may be needed are:

  1. Providing you with health care and treatment
  2. Looking after the health and social welfare of the general public
  3. Ensuring that our services can meet patient needs in the future
  4. Helping staff review care provided, thus ensuring the highest standard
  5. Training and educating staff (you may choose whether or not you wish to be involved)
  6. Investigating complaints or legal claims
  7. Statistical analysis and research (you will not be identified in any published results or papers without your prior consent)
  8. Preparing statistics on performance, payment and activity (steps are taken to ensure you cannot be identified)

Patients who do not want their information shared should inform the practice manager.


Open Access Nurse/Doctor Clinics (Triage)

We operate daily open access nurse/doctor clinics for patients who need to be seen the same day for minor ailments. You will be offered an appointment with our triage nurse who has access to a doctor if necessary. The triage nurse is able to prescribe any necessary medication. On days when demand is high, we operate a phone back service, where a Clinician will ring the patients back in the first instance.


Registered List

All the patients at the surgery are registered with a particular GP who is their 'Named GP'. Please ask one of the staff if you would like to know who your allocated GP is. Patients can chose which doctor they would like to see regardless of who their named GP is.


Non-NHS Examinations & Certificates

Medicals for special purposes, eg driving and insurance medicals, are not part of your doctor's NHS duties. These are arranged by appointment and the fee recommended by the British Medical Association will be charged.