Introducing our AI Voice Receptionist EMMA

 

As part of our ongoing commitment to providing the best patient experience, we're excited to launch our new AI phone assistant.

How it works:

  • Your call gets answered immediately, no holding
  • Reduces the morning rush
  • Quick help with appointments, prescriptions, sick notes and general queries
  • Can assist in over 10 languages
  • Our team can focus more on your care instead of answering phones

Just call as normal. EMMA will chat with you briefly, understand what you need, and make sure your request gets to the right person.

We're introducing EMMA gradually

We're introducing EMMA gradually over the coming weeks, starting with limited hours each day while we fine-tune the system. You may still reach our reception team at times as we phase her in.

This change means less time on hold for you, and more time for our team to provide care

Published: Dec 9, 2025