How Do I...
...Obtain A Routine Appointment?

The practice operates a system based on 10-minute consultations. A number of routine appointments can be made in advance and every effort will be made to ensure you are seen by a doctor on the day of your choice, but this is not always possible. All other appointments are bookable on the day.

Open Access Nurse/Doctor Clinics (Triage)

We operate daily open access nurse/doctor clinics for patients who need to be seen the same day for minor ailments. You will be offered an appointment with our triage nurse who has access to a doctor if necessary. The triage nurse is able to prescribe any necessary medication.

How Do I...
...Request A Home Visit?

Where possible, requests for visits should be made before 10.30am and visiting will normally take place after morning surgery. Please only request home visits if you are incapable of attending the surgery. Whenever possible please try and come to the surgery, as facilities here are far better for examination and treatment. It helps us to judge the urgency of the call if you describe your symptoms. The receptionists are trained to deal with your calls so do expect to be asked. All information is confidential. The doctors may telephone prior to, or instead of, visiting.
Sick children will always be seen as soon as possible if brought to the surgery as this is usually quicker than waiting for a visit. We rarely visit children at home as a responsible adult should be available to bring them to surgery.

How Do I...
...Seek Telephone Advice?

Your doctor will be happy to give you advice on the telephone when he is not consulting. The receptionists have been asked not to interrupt the doctor if he is with a patient unless your call is urgent. You may therefore be asked to call back or to leave your telephone number so the doctor can call you back.

How Do I...
...Make Enquiries About Results?

All test results and hospital correspondences are read and actioned daily by the doctors, then entered in the patient record. Test results vary in time taken to arrive back from the laboratory. Please use the information below as a general guide to how many days to leave before phoning for the result/s:

Please make sure you have the details of the test you had taken available to hand when you phone for the results. Very often patients have more than one test taken and it is important that they receive the correct number of results back. If you have a blood test taken you will be given a 'chit' with the details of the tests done. For reasons of confidentiality, we prefer to give out the results of tests directly to the patient concerned.